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last replied byHonorCustomerSupport,Sep 07, 2016 at 11:08AM

 by huafans0912195  ,

I'm having a problem having certain notification coming up on lock screen, it looks i have everything set up correctly in the notification panel for banners ect., help please


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 by HonorCustomerSupport  ,

It is a possibility that it is a software issue. We advise that you shut off your device for 15-20 seconds and turn it back on. This should refresh your phone. We also recommend that you verify that your Honor 5X is updated to the latest version Android 6.0. Please check your Settings>Updater>Check for updates. If these steps don't solve your notifications issue, please give our Honor Support Team a call at 1-844-524-6667 for further assistance. (ED) 

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